Custom orders are made-to-order and NO refunds will be accepted.
For all other orders, refunds can be initiated within the 15 day return window that begins once you receive the item. The item must be returned in the SAME condition as it was when you received it. Returns can be denied if returned in different condition.
You will:
1. Reach out to Indy Collective via email to initiate the refund process.
2. You will receive an email with a form to be filled out and pre-paid shipping label.
3.Fill out form, and ship your item back to us with all required forms inside.
*Refunds are subject to approval, if item is not received in same condition as you received it in Indy Collective reserves the right to deny refunds. Again, custom orders are made to order no refunds will be accepted.
4. Once received, and approved, a full refund of purchase will be returned to the original form of payment within 7-10 business days, time may vary based on financial institution.
